Senior UC Systems Engineer

  • Full Time
  • Anywhere

Website masergy Masergy

Masergy and Comcast Business Unite to Redefine What’s Next


Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.


Job Summary

Reporting to the Director, Engineering – UCaaS, the UC Engineer will work alongside other members of the UC Engineering group to maintain and secure a global unified communications platform as well as planning and deploying new solutions to expand and/or enhance the current infrastructure. In addition to the SIP based solutions, the ideal candidate will also be tasked to troubleshoot and deploy new API based applications.

Core Responsibilities

  • Support and Maintain the current infrastructure by performing regular IT tasks such as backup, upgrade, patch deployment, system monitoring etc.
  • Work with other engineers and partners to resolve systemic issues
  • Follow existing procedures and help create new ones
  • Create documentation for existing and new technical solutions
  • Additional duties as assigned


  • In-depth understanding of UC related applications and protocols, namely SIP, UDP, RTP, SDP, TLS, and XMPP.
  • Good understanding of LAN and WAN technologies, including Ethernet, VLAN and Routing.
  • Familiarity with the following protocols: HTTP, HTTPS, DNS, and SAML.
  • Familiarity with markup languages, namely HTML and XML.
  • Excellent written and verbal communication skills, including procedural documentation, incident reporting, and information relaying.
  • Strong organization, prioritization, and rationalization skills.
  • Ability to resolve issues and adequately document test progress and results to provide weekly/monthly/annual reports.
  • Ability to work in a dynamic, fast paced, team oriented environment and maintain a pleasant and professional demeanor in stressful situations.
  • Ability to apply judgment, implement solutions, and avoid conflicts in a multi-tasked environment.
  • High degree of problem solving, analytical and critical thinking skills.
  • Sound decision-making and judgment, especially under pressure.


  • Bachelor’s Degree in Computer Information Systems/Computer Science or related field or equivalent combination of education and experience
  • Advanced degree preferred


  • Minimum 3 years telecom experience in VoIP Systems Engineering.
  • Experience in network and system design.
  • Experience with Linux operating system. Including scripting and common tools and utilities (grep, awk, tcpdump, vmstat etc.)
  • Experience with packet analyzers.
  • Moderate experience with common Web Services (REST, SOAP).

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.


Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years


Pay Range: $130,372.75 – $195,559.13

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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