Software Engineer, Test (SET)

Website Genesys Genesys

Full job Descriprtion

A Software Engineer, Test is a dependable member of the Testing organization who contributes mostly to the efforts of a single development team. SETs have proven their ability to work independently on simple features to assess the scope of testing, implement automated system-level tests, and maintain a CI pipeline by triaging and optimizing tests. SETs assist Sr SETs with tasks to improve our testing frameworks and processes.


Candidates for this position can code effectively in at least one programming language and quickly learn new techniques and languages. While SETs primarily focus on the testing effort of a single team, they also have the drive to understand how their work integrates with other groups to provide value to our customers. SETs use various tools to troubleshoot failing tests and issues with system stability and performance.


SETs understand the needs and processes of other departments including Development, Product Management, Sales, Support, and Professional Services. Good SETs have a strong understanding of their development team’s processes, priorities, roadmap, and current feature work.


SETs develop into Sr SETs by proving their ability to assess risk and identify testing requirements for complex projects. They advance by providing helpful feedback on code reviews, leading the charge to maintain an efficient testing pipeline, and by acquiring a strong understanding of how PureCloud services integrate. Candidates for promotion beyond SET are those who show a strong understanding of testing philosophy and the ability to gain respect and lead others toward positive results.


Major Responsibilities/Activities:

  • Triage failed automated test executions and report defects when appropriate
  • Maintain automated test jobs in an automated deployment pipeline
  • Coordinate bug hunts to gather user feedback for new features
  • Identify useful test cases that identify and isolate faults
  • Build trust and maintain relationships with team members of product management and development
  • Participate in design and code reviews to help mentor other team members and to influence the technical direction of the testing department
  • Perform exploratory testing to identify high-risk areas, refine requirements, and isolate bugs to increase the testability of application
  • Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
  • Contribute robust, well-architected solutions to the shared test framework
  •  Expert in the architecture, design, and customer use cases for their team’s services
  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
  • Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
  • Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects

Minimum Requirements: 

  • A Bachelor of Science degree in Computer Science (preferred) or a related degree or equivalent in work experience.
  • Ability to use version control systems such as GitHub or Bitbucket
  • Knowledge of service-oriented architecture (SOA)
  • Knowledge of the Software Development Life Cycle (SDLC)
  • Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python
  • Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)
  • Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
  • 3 to 5 years of industry experience


  • Testing cloud services for security and compliance with HIPAA, PCI, and SSAE-16
  • Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
  • Knowledge of Amazon Web Services (AWS) such as EC2 and S3
  • Telephony message and call flows with SIP, XMPP, and Jingle
  • Ability to use automation and configuration management frameworks such as Ansible or Puppet

Compensation And Benefits

  • Market competitive salary with an anticipated base compensation range of 80,600 USD – 167,400. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work-from-home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at




Reasonable Accommodations: 

Genesys is committed to providing an inclusive barrier-free environment, starting with the hiring process. If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.


This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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