Technical Writer (5-8 years)

Website EncoraInc Encora

Encora accelerates modernization and innovation services to deliver value at scale for digital natives and global enterprises.

Position: Technical Writer (On six months Contract)

Experience: 5-8 years

  • Create, develop, and maintain technical documentation to support critical communication products used primarily in the healthcare industry
  • Document backend platform that supports Client’s platform and clients, including workflow, messaging, and telephony solutions
  • Document the voice and touch-screen interfaces of Client’s proprietary wireless communication devices (the C1000 Minibadge, Badge and Smartbadge) for non-technical end-users; describe their server-side configuration for a technical audience of system administrators. XMPP, adaptors, datasets, integrations
  • Document Client Edge, the new cloud-based clinical communication and collaboration (CC&C) solution for smartphones
  • Document the CL Ease application that provides hospitals the means to communicate in a convenient and secure way
  • Tailor content to specific customer experiences: Health care end-users such as doctors, nurses, and patients in a hospital or clinic; system administrators; wireless engineers; telephony engineers; and other audiences
  • Proactively document other products and capabilities as needed
  • BA / BS in Technical Writing, Computer Science, Engineering or related.
  • 5+ years of experience providing multiple concurrent deliveries to varied audiences, ranging from technical professionals to end-users
  • Track record of taking complex, technical information and translating it clearly and accurately for those with non-technical backgrounds
  • Demonstrated experience with the following XML-related technologies:
    • DITA XML framework for technical publications
    • DITA mark-up language (ability to view, understand, and work in it)
    • Oxygen, Eclipse, or another XML editing environment
  • Experience working in any of the following environments is recommended:
    • DITA component content management systems
    • Perforce, Jenkins, or other Engineering source control and build environments
    • Enterprise software, clinical healthcare systems, speech recognition or voice-controlled software, and HL-7 or other clinical messaging technologies
  • Proven ability to interact proactively with developers and QA engineers, report defects, and contribute to product design and usability discussions in an Agile development environment
  • Superior written and verbal communication, with a keen eye for detail
  • Experience working with engineering to help refine content and create visuals and diagrams for technical support content
  • Use your self-starting capabilities, curiosity, and technical skills to investigate product functionality
  • Effective time management and demonstrated ability to balance multiple projects in parallel
  • Proven communication skills to work across a dynamic, geographically dispersed team

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